Support systems for online stores

Answers ready before your customers ask.

StoreSetter writes the saved replies, FAQ and policy pages, and shop copy that small Shopify and Etsy stores are missing. Fixed scope, fixed price, written from your facts.

  • Written fixed quote before you pay
  • 3–10 business-day delivery
  • No password sharing, ever
  • You own every deliverable
Sample saved-reply library for a fictional shopSample customer conversation answered with a saved reply

Most small shops lose buyers in the quiet places: no FAQ, a vague returns page, and the same “where’s my order?” email answered from scratch, again.

01

No answers before checkout

No FAQ, no shipping times, no returns page. Shoppers with a question often leave instead of asking.

02

Copy that doesn’t sell

Thin product titles and descriptions that search can’t read and customers don’t trust.

03

The same email, every day

“Where’s my order?” answered from scratch, again. Saved replies fix that in minutes.

Support System · from $45

A reply for every question you keep getting.

Saved replies, FAQ answers and policy pages, written in your shop’s voice and checked against your real shipping and refund facts.

  • Up to 50 replies and 25 FAQs
  • Shipping, returns & refunds, order-change pages
  • Paste-ready for Etsy Messages, Shopify Inbox or Gmail
Compare Support packages
Sample saved replies: where is my order, shipping delay, return request

FAQ & policy pages

Clear policies. Fewer messages.

Short, plain answers so customers find what they need without messaging you. Every promise matches what your shop actually does.

See sample pages
Sample printed FAQ card for a fictional shop

Shop Launch · from $75

A shop that looks finished.

Banner, shop copy, SEO-written listings and mockups from your photos, for new or stalled Etsy and Shopify stores.

Compare Launch packages
Sample Etsy shop setup for a fictional shop, Fernhollow Paper Co.

All visuals on this site are studio samples for fictional shops, not client work.

Pick where to start

Fixed scope. Fixed price.

Every package lists exactly what you get, how long it takes and how many revisions are included. Pay upfront through a secure Stripe link.

Quickest win

Support Macros Starter

$39

  • 10 saved replies + 5 FAQ answers
  • Written in your shop’s voice
  • Delivered in 3 business days
Start for $39

Support System

from $45

  • Saved replies, FAQ answers, policy pages
  • Up to 50 replies and 25 FAQs
  • 3–7 business days
Compare Support packages

Shop Launch

from $75

  • Banner, shop copy, SEO-written listings
  • Mockups from your photos
  • 5–10 business days
Compare Launch packages

How it works

Three steps. No calls required.

You own everything we deliver.

  1. Tell us about your shop. A 10-minute questionnaire; no calls required.
  2. Get a fixed quote. Package, price and delivery date in writing.
  3. Receive paste-ready files. Google Doc plus plain text, ready to drop in.

Shop Fix · $19

Not ready for a package? Start with a 24-hour audit.

A real person reviews your shop and emails paste-ready fixes for up to 10 listings, your policies and 5 reply templates within 24 hours. Full refund if late.

FAQ

Questions shop owners ask

How much does it cost?

Fixed prices: Support Macros Starter is $39, Support System packages are $45, $125 or $225, and Shop Launch packages are $75, $195 or $345. You get a written quote before you pay.

How long does it take?

3 to 10 business days depending on the package. The clock starts once we have your questionnaire and payment.

Do you need my password?

No. We never ask for your main password. For Premium setup you invite us as a staff or collaborator user and can remove access any time.

Do you work with Shopify and Etsy?

Yes, both. We write listings, FAQ and policy pages, and saved replies for either platform. StoreSetter is independent and not affiliated with Shopify or Etsy.

Can you guarantee more sales?

No, and be wary of anyone who does. We make your shop clearer and easier to buy from; results depend on your products, pricing and traffic.

Do you use AI?

AI tools may help with first drafts. Every line is checked against the facts you supply. Ask for a no-AI workflow before work starts if you need one.

What if I'm not happy?

Each package includes revision rounds. If a delivery doesn't match the package scope and we can't fix it within those rounds, you get a refund for that package.